return policy

How to Return a Product

At Dermalogica, we stand behind our products. We strive to provide the highest quality, most effective professional skin care products in the world. To provide the best possible service, we do accept products to be returned based on the following scenarios:

Adverse Reaction:

If a customer has returned products to your skin care centre that were prescribed by a skin care therapist and has had an adverse reaction:

  1. Contact Customer Service by emailing info@dermalogica.ca with the following details: product name, size, quantity, whether medical attention was sought, the effects experienced by the customer, and how they used the product.
  2. An MRA number will be issued by a member of the Customer Service team along with a replacement order.

Dermalogica Error or Damage in Shipping:

If there is a Dermalogica error or damage in shipping:

  1. Contact Customer Service by emailing info@dermalogica.ca within 2 business days of receiving the damaged or incorrect product. Please provide a detailed description of the error or damage.
  2. An MRA number will be issued by a member of our team and replacement products will be sent out free of charge.

Expired Product:

If a product has expired less than 6 months from the expiration date or one month advanced:

  1. Dermalogica will accept and replace the returned or expired product, providing the product has not been discontinued.
  2. Contact Customer Service by emailing info@dermalogica.ca with the following details: product name, size, quantity, and clear pictures of the expiry date on the product or box.
  3. An MRA number will be issued by a member of the Customer Service team.
  4. A replacement order will be sent out at a standard shipping rate charged to the account.
  5. Expired Professional size products are not eligible for a return or exchange.

Overstocked Product:

If product is overstocked at your skin centre:

  1. Contact your Business Consultant, who will evaluate your circumstance.
  2. Overstocked product will be evaluated on a case-by-case basis.
  3. Dermalogica will only accept overstocked items, providing the products have not been discontinued.
  4. A 50% handling charge will be applied on all overstocked items that are eligible for a credit.
  5. The account is responsible for any incurred shipping costs.
  6. Overstock Professional size products are not eligible for a return or exchange.
  7. Products must be in sellable condition, with at least 14-month expiry dates from the request date.

Contact Information

Dermalogica Distribution Centre
5486 Gorvan Drive
Mississauga, ON L4W 3E8

Email: info@dermalogica.ca